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Knowledge Base & FAQSpeak easy with Slack
No complicated software. No switching back and forth. Just Slack.
Work fluidly, wherever you are. In all browsers, on desktop, and on mobile.
Tickets
Tickets make customer support a walk in the park. Just check tickets to see if a conversation is new, or to find out who took care of an old issue.
If the channel is empty it just means there aren't any tickets you need to take care of. You're off the hook!
You can also use tickets to stay organized. Just tag a ticket to move it to a dedicated channel. Is it a tech issue? Tag the ticket and it will move to the developer team. Simple.
Collaboration
Talkus is in Slack, so all those great Slack features are yours to play around with.
Invite team members on Slack into a specific ticket so they can help out, or add text notes to individual visitors so it's easy to recall important information. Working together doesn't need to be complicated.
Command and conquer
Make it yours. Connect your backend and create custom responses. Adapt Talkus to make it look, feel, and sound like you.
Many channels, one meeting place
It doesn't matter how users choose to connect with you; live chat, email, text messaging, calls - you see everything in one place, Slack.